The turnaround time on your order with LGCY starts once you’ve paid in full, we have all the information required to complete your order (such as all artwork, all fonts required, sizes, quantities, shipping info, etc.), and your mockups have been approved.
*Delay in receipt of any of this info could result in production delays. Turnaround time does not include the time in-transit for shipping.
Our standard turnaround time is currently 10 business days from the time you submit your order. The term “standard turnaround” refers to orders which are our standard prints and don’t include additional services on the order. Some of our services and printing methods will add to the standard turnaround time. Please view each add-on service on our website for the latest turnaround time for each service or contact us with any specific questions.
If you have a specific deadline (see In-Hands Date below), please notify us when placing your order. Taking more than 24 hours for approving your order will add to your turnaround time. Rush Fees may apply to orders needing a faster turnaround time than what our current standard turnaround time.
LGCY will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors, or any acts of God. If we expect or foresee any problems in advance, we will be sure to notify you and work with you to find the best solution.
Turnaround Time Example
Your order is placed on the Next Level 6210, the manufacturers labels will be removed, and an inside tag printed. If the standard turnaround time is 10 business days for printing, +1 day for inside tag printing, +1 days for manufacturer tag removal, you would be looking at 12 business days for your turnaround time. Keep in mind this does not include shipping time.
Orders must be paid in full before the printing begins. No payment is required until you approve your digital mockups. If you pay via check, the turnaround time clock on your order will not begin until your check clears.
Orders with Net Terms (Net 15 or Net 30) can simply approve the order without payment up front. The invoice date and Net Term’s start date is generally the day your mockups are approved and your order is finalized. A final invoice will be emailed to you.
Under/Over Run Allowance
We do everything we can do avoid this problem, but due to the nature of this business, Legacy will not be responsible for under-runs up to 3% on jobs of 100 pieces or more, and up to 4% on jobs of less than 100 pieces. We do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen – screens break on the press, shirt arrive with holes or stains from the manufacturer, or we don’t receive the correct amount of items we ordered.
All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery. For this reason, we highly recommend you order extra garments for each size. LGCY will not be responsible for profit loss on under runs. If requested, in the event of an under run greater than our Under/Over Run Allowance, we will reprint the remaining quantity. We will refund you the cost of any items shorted from your order.
Standard Prints of 100 pieces or more: 3% allowance
Standard Prints of less than 100 pieces: 4% allowance
Invoiced Quantity on Net Terms
Your final invoice will reflect the total quantity shipped. This total quantity will be within the Under/Over Run Allowance for your order. This means that if you order 100 standard prints, your order will show 100 pieces, but your final invoice after production could show an invoiced quantity between 97 and 103 pieces. This is the Under/Over Run Allowance for that order (3%). The price per piece will not change from the Order to the Invoice.
Orders that require an in-hands date sooner than our standard turnaround time (per the order specs and services) are subject to rush fees. Below is the Rush Fee percentage schedule that indicates the percentage amount to be added to the order total, based on how many days are being cut out of our specified turnaround time. Rush Orders still incur the same limitations as outlined in the turnaround time above. So, if a Rush Order needs an in-hands date 3 days earlier than our standard turnaround time for your order, 30% of the total order will be added as a Rush Fee. We cannot do same-day turnarounds. A minimum of 2 business days is required and does not include shipping times.
1 Day: 10%
2 Days: 20%
3 Days: 30%
4 Days: 40%
5 Days: 50%
6 Days: 60%
7 Days: 70%
8 Days: 80%
Rush Orders are subject to the same Under/Over Run Allowance as standard orders. Rush time frames are based on our current production schedule and do not include shipping time. LGCY will not be held responsible for shipping issues once your order has left our facility. Customer will be responsible for any expedited shipping charges associated with the order.
Artwork Creation & Ownership
All artwork created by LGCY is the sole property of LGCY. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.
Any artwork you submit to us for printing, which is was not created by LGCY, is owned by you or its rightful owner, not LGCY. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.
Supplied Artwork & Preparation
All files must be in vector format (.eps or .ai) with any text converted to outlines. Printing can only be as good as the artwork and LGCY will not be responsible for poor quality printing due to poor artwork. Art not supplied in print-ready format as listed above, is subject to be billed at our current rate of $60/hr, minimum of 1 hour. We will always give you an estimate before doing this work. Any art preparation done is the property of LGCY. For example, if you supply artwork for your order that incurs an $80 charge for layer separations or converting from raster to vector, you do not own the separated or converted vector art file. That file is the property of LGCY, although the artwork itself is still your property. LGCY is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we not catch them all. If it is in your art file and on your approval, that is how we will print it.
All artwork is to be approved via a digital mockup through email. Artwork must be checked for spelling, color, placement of the art, and accuracy of artwork by the customer. The number of items and sizes ordered must be approved as well. It is very important to look over every detail of the mockup, as this is how your garments will print. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation Fee to be billed at our current rate ($60/hr). Changes to the artwork after approving the mockup could push back your ship date. LGCY will not accept responsibility for corrections implemented and/or requested after artwork approval.
For the most accurate print minimums, please refer to the specific service pages on our website. Please contact us for questions about minimums that cannot be answered on our website.
Image Sizes & Max Imprints
All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirts sizes will be treated as a new order and priced as such. An image size printed within 1 inch of a seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams. Please note that not all shirts are sewn exactly the same.
We don’t charge setup fees for a new screen, but please note that by default, similar to the rest of the industry, we will use the same set of screens per design ordered, as in, the graphic will print the exact same size, no matter the size of the item we are printing on. If you would like to have different screen sizes made for different item sizes, please let us know ahead of time. Each set of screens will be considered a different order, with pricing and minimums charged accordingly. Please keep the max imprint sizes in mind when printing women and youth sized shirts.
We will do everything we can to ensure that images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 3” below the bottom of a collar, a ¾” standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable. We will discuss these with you before printing.
Seam, Collar, and Zipper Printing
We do our very best to produce the best-looking prints any time we create a design. However, printing on or over any seams, collars, pockets, zippers or otherwise, is subject to distortion, print imperfections, and/or small inconsistencies. These are all considered acceptable goods and will not be considered misprints.
Ink Color & Pantone Matching
Due to the nature of ink, we cannot guarantee the 100% match of requested Pantone colors. We have an ink mixing system and can get very close but because of factors such as “hitting it twice” (that means when printing light colored ink on a dark garment, putting down one layer of ink, drying the first layer, and then adding a second layer on top so that the color is bright and vibrant), or vintage fade prints (where the ink is laid down very think with some of the garment showing through to give a faded vintage effect). Keep in mind too, that monitors can vary significantly from one device to the next.
Reorder Ink Color
We will make every effort to match the original color as best as possible.
Ink Color Change Minimums
Orders that require 1 or more ink color changes will be charged $15/color change.
Style Change Minimums
Garment style or garment color changes are allowed as long as the minimum order quantity for that particular order is reached. For example, you can order 20 red shirts with a black print and 20 white shirts with a black print, for a total quantity of 40 shirts.
In order to ensure image longevity and vibrancy, we recommend machine wash cold and tumble dry low for all standard prints. Foil or heat press prints should be washing inside out and hung to dry.
Out of Stock Items
LGCY will not be responsible for items that are out of stock. All product purchasing is done on a by-order basis. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.
LGCY is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, holes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 3% extra of each size to avoid the possibility of the aforementioned issues, especially if an exact count is important.
LGCY will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers’ site to ensure the garment is going to fit as you intend. If there’s any doubt about whether you’ll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase, but are not refundable or transferrable towards a full production run.
Blank Apparel Orders
If you choose to order “Blank Apparel” before placing your full production run, you will be limited to 5 garment pieces at 20% off retail costs.
Changes to Your Order After Payment
Any changes made to your order that is not due to a stock issue on behalf of the stock suppliers, will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, causing changes to become costly and time consuming.
Orders that are cancelled prior to printing will be subject to a Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed. Cancellation fees are as follows:
1-3 days after payment: 20% + $50 Cancellation Fee
4-6 days after payment: 50% Cancellation Fee
7-8 days after payment: 90% Cancellation Fee
No cancellations will be accepted once production or any manipulation of the garment (tag removal, printed tags, printing, hem tagging, etc) has begun on the order. This can happen 1-3 days before your ship date.
PACKAGING, SHIPPING, & RECEIVING
If you have a specific deadline (in-hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify your LGCY Account Executive immediately. Orders needed sooner than our standard turnaround time for your order, may incur a rush fee.
We ship via UPS. To view normal transit times, see our shipping map. A tracking number will be sent to you shortly after your order has left our facility. LGCY will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order. Shipping costs are not normally included on quotes. LGCY assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.
We are happy to split the shipping on your order. Shipments will be billed at current rates. Please send an itemized list detailing what quantities should be shipped to what address when placing your order. Split shipping changes after the order is submitted may result in additional charges.
All orders will be bulk packaged with sizes separated, unless stated otherwise.
Checking Your Order
Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for error orders after 72 hours.
LGCY reserves the right to change the price of services listed on the website without notice. When you place an order you will be charged the most up-to-date pricing.
We stand fully behind our work. If for any reason we make a mistake printing your order, it is not what was agreed upon, and falls outside of these Print Policies & Guidelines, we will gladly reprint or refund. Claims must be submitted within 72 hours of date of delivery. We will require that you ship the misprinted shirts back to our shop (we will provide a UPS label and cover shipping costs). LGCY will not be responsible for any shirts sold or given away prior to returning the order. For example, if you order 100 shirts and you’ve sold 20 but then you discover a print defect and you return only 80 shirts to LGCY, we are only responsible for the reprinting of the remaining 80.
Removing Manufacturer Tags/Labels
If you are having us print custom tags in your shirts, please be aware that the stock tags will be removed. By default, this service fee and turnaround time will be added to your order (please see below for tear-away tag policy). Please be sure to inform us if you want the stock tags left in the garments along with the new custom printed tag.
We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram and Facebook. Please be sure to notify us when placing your order if you are not comfortable with us photographing and sharing your apparel socially. If you do not notify us, we will assume that we have your full permission to post photos of your apparel online.
Quotes & Estimates
Quotes, or estimates, are good for 30 days unless stated otherwise. This term is subject to seeing final artwork to confirm any quotes. Final invoices will reflect the quantity shipped, not the quantity quoted (see Invoiced Quantity).
Any orders that are late on payment by 10 days or more will incur interest of 5% per month, dating back to the invoice date. A late fee of $50 will also be added to the invoice.
Terms & Conditions
Print Policies & Guidelines may also be referred to as Terms & Conditions and vice-versa. LGCY reserves the right to change its Terms & Conditions at any time without notice.
We define custom orders as orders in which we’re procuring the blank garments. If you want to supply the blanks, the order type is now a Contract Order and subject to some slightly different policies and guidelines. Most policies and guidelines outlined on this page are in reference to Custom Orders, although apply to Contract orders as well. A few policies that are different would be Under/Over Run Allowance calculations, in which we have a 10% under allowance per location being printed.
We request an itemized list of each style, color, size, and quantity being delivered. We will checkin the delivered quantity with the stated order quantity to ensure the proper amount has been received. Not providing a receiving summary is subject to a confirmation fee of $25/100 pieces. Orders shipped unsorted or mixed with other orders are subject to sorting fees of $75/hour, $25 minimum/order. We will not be responsible for shortages.
Just like you, we like to spend the holidays with our friends and families. For that reason, we are closed on the following holidays. These days will not be considered business days and will not count towards turnaround time:
New Year’s Day
The Day After Thanksgiving
The Day After Christmas
New Year’s Eve
If you have any questions regarding our Print Policies & Guidelines, please call or contact us before placing your order. Our goal is to set clear expectations and to ensure our working relationship is satisfying for all parties involved. Thanks again for working with us!